Custom software development for hospitality and travel

To bring your ideas to life, we insist on running a discover phase first. This acts as a scoping project to explore all existing software, potential tools and give you a roadmap of how a project might look with Umi. This process creates a blueprint for you to take forwards or use to explore other avenues.

Our consultants will lead you through the discovery phase to unpack potentially complex technical challenges, prioritise the solutions, present an easy-to-follow guide for all to understand and buy in to. This not only eases the development process, but it also empowers you to understand the true value of your new solution and where it could go in the future.

One thing all the travel titans have at their core is a phenomenal user experience; using data to drive design and marketing decisions. Our UX/UI team will undertake a user-centric design process that will deliver the fuller user journey. They will start by performing a detailed analysis of similar systems, perform user interviews, wireframe extensively, test concepts and finally render beautiful designs.

Typically, our designs are highly modular, and it is intended that these act as a pattern library. We anticipate your system to grow and flex over time.

Code quality can literally make or break an online travel agency. Our approach is to match a custom technology stack to the business objectives, rather than fitting the requirements around existing technological capabilities.

Transparency is essential in these bespoke build projects, so we provide a project dashboard to all stakeholders, which ensures everyone is on the same page and expectations are managed.

Through our experiences of integrating 30+ booking engines, property management systems, payment gateways and travel APIs, we are well positioned to facilitate bespoke and custom integration work for your business.

In this API economy, we all have access to large swathes of data and inventory, and this is the backbone that most modern web apps are based on. Our partners, friends and connections are all there to help ease this process.

Taking online payments quickly and effectively as travel businesses is essential for delivering the final piece of the conversion puzzle. Our experience of Stripe, PayPal and World Pay has given us the toolset to create seamless payment processes that are PCI compliant.

Technology doesn’t create positive experiences for travellers; it facilitates experiences. We always ensure the traveller experience is put first be that through curated suggestions, personalisation and through deep integrations with CRM systems behind the scenes.

Umi Digital has experience working with APIs from HubSpot and other leading CRM systems to deeply integrate booking/sales platforms to ensure information flow happens quickly and securely.