Seamless Integrations for Smarter Hospitality

Connect your hotel technology ecosystem with Umi Pylon, our high-performance integration layer designed to streamline data, bookings, and availability across all your systems.

The modern hotel tech stack is powerful, but it’s rarely perfect out of the box. PMS, CRM, booking engines, channel managers, loyalty systems, and guest engagement tools too often work in silos, creating friction for both guests and staff.

That’s where Umi’s Custom Integration Service comes in. Using Umi Pylon, our proprietary integration layer, we build efficient, reliable, and scalable connections between your systems. Whether it’s syncing availability, pushing bookings, unifying guest data, or connecting with third-party apps, our integrations ensure your digital ecosystem works as one.

Why Custom Integrations Matter

Your technology stack should work for you, not against you. By connecting your systems through Umi Pylon, we help hotels remove friction, unlock efficiencies, and deliver a better experience for both guests and staff. Here are three ways custom integrations make an impact:

Smarter Operations

Eliminate manual data entry and fragmented processes. Staff gain back time, reduce errors, and work more efficiently thanks to automated system-to-system integrations.

Seamless Guest Journeys

Create a connected experience from first booking to check-out. With unified systems, guests enjoy faster bookings, personalised communications, and fewer points of friction.

Future-Proof Flexibility

As your hotel tech stack evolves, so can your integrations. Umi Pylon provides a scalable integration layer that adapts to new platforms, tools, and guest engagement trends.

The Custom Integration Process

Build using Umi Pylon, our high-performance middleware that connects a whole host of different hospitality platforms. We are constantly growing our library of integrations and use this as a foundation of our custom integration work.

Discovery & Scoping

We start by understanding your systems, pain points, and guest experience goals. This phase ensures integrations are built around real operational needs and commercial outcomes.

Stakeholder workshop to define integration priorities
Review of existing systems and API documentation
List of integration use cases and desired outcomes
Initial project scope and success criteria

Integration Architecture

Next, we design the blueprint for how systems will connect through Umi Pylon. This covers data flows, dependencies, and safeguards to make sure integrations are robust and scalable.

Integration architecture diagram mapping all system connections
Defined data flows and synchronisation rules
Security, error handling, and recovery protocols
Technical documentation of proposed integration approach

Development & Implementation

Once the architecture is agreed, we build and deploy the integrations. This is where Umi Pylon’s efficiency comes into play, allowing us to connect systems faster and more securely.

Custom API connections built via UMI Pylon
Test environment setup and validation reports
Live deployment with minimal operational disruption
Staff handover and training on new integration processes

Monitoring & Optimisation

Integration is not a one-time project, it needs to be maintained and refined as your tech stack evolves. We provide tools and support to keep integrations healthy and aligned with business needs.

Real-time monitoring dashboards for system performance
Regular reports on uptime, errors, and data accuracy
Ongoing optimisation for new partners or additional use cases
Support and consultation as your systems and goals develop